Smooth and customer-centric experience.
Velocity has been responsive and has gone above and beyond to help us navigate a new situation for the first time. This includes some in-depth investigation and connecting us to the right people to handle questions such as marketable pay and benefits, business visas, etc. They were partners with us through the recruiting and hiring process, even before we technically engaged their services by having hired an international employee.
Excellent Partner for Remote Workforce Management
Support and guidance provided by Martijn Bouwman, International Development Advisor. This was our first time utilizing this type of service and Martijn went above and beyond in helping us make this a reality.
Very well structured process and strong commitment to make the agreement work.
Velocity Global is very responsive with their processes. Communication is always quick and thorough. Any issues are quickly addressed and resolved. Their follow through is very good.
The PEO provider you never knew you needed
We have had an amazing experience with the representatives who are always quick to respond to emails and get clarification. Even though the reps are located in different time zones the response turnaround time is outstanding. You can't find that kind of service anywhere. This includes the connection with our sales rep. He just didn't sell us the product and we never heard from him again. On the contrary, we can still contact him about questions we have and he goes over and beyond to try and help. Even if that means finding someone other than himself with the expertise of what is being asked so we get the information we need.
Great support in navigating our first international hires
The team has been very helpful and easy to work with and supported us all along the journey of completing our first two US hires.
Everything we needed
The VG account team is our partner! Ever feel like you are talking to a brick wall? Are your questions met with a blank stare? Us too... before VG. Since starting with VG, our account team has asked about our struggles, policies, and practices. In return, they have brainstormed process improvements with us and provided education/tools. Before VG, a process taking 3 months (with numerous 'stumbles') now takes 2 - 4 weeks.
Excellent Customer Service
Very responsive when I need any information that pertains to managing remote team
Velocity has been a great partner and extremely responsive to our needs
They are extremely responsive to requests
Professional
I feel like our reps are very helpful and walk us through the complicated process with ease.
End of contract Experience
Pauline is super professionnal and caring at the same time. She listens to you, understands you and provide all the accurate info you need.